Relational, Not Transactional
Building Cary's 311
311 is a non-emergency phone number people call in many cities across the country for information about government programs and services, as well as to report problems. As 311 trended nationally, Cary considered implementing it in the early 2000s to continue to improve its citizen experience. Such a change would mean combining the Town’s three non-emergency call centers into one space. But a 311 project didn’t move forward at the time. Continue reading